Dian Maris Rahmah, Susilowati Suparto


The use of electronic transaction (E-commerce) in trading has an impact on the international community in general and Indonesian society in particular. For Indonesia, this is related to a very important legal issue which is primarily in providing protection to parties who make transactions through the internet. This departs from the reality that consumers in e-commerce always bear the risk that is greater than the business actor, presumably it is rather difficult to protect consumer rights in commercial activities of this model, because business actors tend to choose the standard contract whose substance is only determined by themselves. This is a normative study with the statute approach method. The results are basically Law on Consumer Protection (UUPK) in Indonesia has been very effective in regulating consumer rights, so if there are things that violate the law carried out by business actor, consumers can claim their rights. It’s just that in this kind of transaction the consumers are passive and surrenders to the events that happen to them considering that this transaction is very difficult for consumers to claim for their rights; Business actors must fulfill their responsibilities as regulated in Article 9 of the Law on Information and Electronic Transaction (UU ITE) concerning contractual responsibility and product liability as well as Article 17 paragraph (2) of the UU ITE concerning the principles of responsibility, namely responsibility for mistakes, responsibility for negligence and principles of responsibility without errors; and the provisions concerning the prohibition of standard contract are far from the values and objectives made. As a legal issue in the context of consumer protection regarding the court in resolving cases related to disputes in standard contract, it cannot be separated from the issue of the low public trust in the integrity of the court to settle the dispute.
Keywords: Consumer Protection; Responsibility of Business Actor; Electronic transaction; E-Commerce.


consumer protection; responsibility of business actor; electronic transaction; e-commerce

Full Text:




David Tobing, “Klausula Baku: Paradoks Dalam Penegakan Hukum Perlindungan Konsumen”,PT Gramedia Pustaka Utama: Jakarta, 2019

Iman Sjahputra, “Perlindungan Konsumen dalam Transaksi Elektronik Ditinjau dari Perspektif Hukum Perlindungan Konsumen dan Hukum Siber”, PT Alumni: Bandung, 2010

Moch Faisal Salam, “Penyelesaian Sengketa Bisnis Secara Nasional dan Internasional”, Penerbit Mandar Maju: Bandung, 2007

Nofie Iman, “Mengenal E-commerce”, Pustaka Sinar Harapan: Jakarta, 2009

Ridwan Khairandy, “Hukum Kontrak Indonesia Dalam Perspektif Perbaningan (Bagian Pertama)”, FH UII Press: Yogyakarta, 2014

Soerjono Soekanto and Sri Mamudji, “Penelitian Hukum Normatif: Suatu Tinjauan Singkat”, Rajawali Pers: Jakarta, 1990

Sudjana and Elisatris Gultom, “Rahasia Dagang Dalam Perspektif Perlindungan Konsumen”, Keni Media: Bandung, 2016

Janus Sidabalok, “Hukum Perlindungan Konsumen di Indonesia”, Citra Aditya Bakti: Bandung, 2014


Lathifah Hanim, “Perlindungan Hukum Bagi Para Pihak Dalam E-Commerce Sebagai Akibat Dari Globalisasi Ekonomi”, Jurnal Pembaharuan Hukum, Volume I No. 2, Mei – Agustus 2014

Acep Rohendi, “Perlindungan Konsumen dalam Transaksi E-Commerce Perspektif Hukum Nasional dan Internasional”, Ecodemica, Vol III No.2, September 2015

Desy Ary Setyawaty, Dahlan and M. Nur Rasyid, “Perlindungan Bagi Hak Konsumen Dan Tanggung Jawab Pelaku Usaha dalam Transaksi Elektronik”, Syiah Kuala Law Journal, Vol. 1(3), Desember 2017


Indonesian Civil Code

Law No. 8 of 1999 Regarding Consumer Protection

Law No. 11 of 2008 on Information and Electronic Transaction



  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

This journal indexed on:



 Journal Accreditation:

Plagiarism Check:
Creative Commons License

ACTA DIURNAL Jurnal Ilmu Hukum Kenotariatan is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License